FAQs

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Where are you located?

Our headquarters is located at 115 E Main Street • Lexington, SC 29072. Find more info on our Visit Us page!

Where did the name "Tenfold Collective" come from?

The word “tenfold” simply means 10 times as much. Creating a value driven business requires that we believe wholeheartedly that what is given away freely and without expectation will return tenfold.

Tenfold is committed to giving back a portion of its profits to support organizations that support vulnerable women and youth. 

When you shop with Tenfold, you use your purchasing power to influence change both with our artisan partners and every financial contribution Tenfold is able to make. To that end, we are monthly financial partners with the International Justice Mission, World Central Kitchen, and Lighthouse for Life. Learn more about our mission here.
What are brand partners?

We curate a collection of products from small women-owned businesses and business that empower artisans in other parts of the world, we call these companies brand partners. 

We currently have 75+ brand partners and are always open to new collaborations!  Find a brand you think we should carry? Send them our way!  

At the heart of who we all are is the desire to provide for our families and live free, abundant lives. We empower artisans with an opportunity for dignified work. 

This is rare in the developing world and is moving the needle on issues like poverty and child labor. Our brand partners are paid fair living wages based on the cost of living in their country.  
Who makes Tenfold Collective products?

We also curate a collection with work from artisans in Peru, Vietnam, Kenya, Rwanda, Colombia, Nepal, India, Uganda, Asia, Guatemala and the USA.

Many of these artisans use skills that have been passed down in their culture for generations.
Is shipping free?

  • We ship Tuesday-Saturday from South Carolina using USPS. 
  • Shipment times vary depending on your location. Every shipment is sent out with a tracking link that frequently updates the progress of the delivery. 
  • With USPS First Class packages, delivery times are 3 to 5 business days.
  • We charge $6.95 flat rate shipping, but if you spend $100 your items ship FREE!
My package says it was delivered, but I cannot find it. What can I do?

In these instances, packages have either been delivered to a nearby address or will show up the following day. If the package does not appear in a day or two, please reach out to hello@tenfold-collective.com with your order number. We are finding more and more that packages are marked delivered and then show up at a later date. Please be patient with the USPS.

Once a package leaves our warehouse, the postal carrier assumes responsibility to ensure that it is delivered timely and accurately. Tenfold does not assume responsibility for lost or stolen packages. 
I need to make a return. What do I do?

Our goal at Tenfold is for you to be 100% satisfied with your purchase.  We very rarely have returns and we pride ourselves on that!  That said, we do accept returns as long as they meet the following criteria: 

  • The return must be initiated within 10 days of receiving the item and postmarked within 14.  
  • Item must be in new/unworn condition with tags still attached (if item came with tags) 
  • Customers will be refunded in Tenfold credit and be responsible for any return shipping charges. 
  • To initiate a return or exchange, please email hello@tenfold-collective.com and a customer service representative will contact you within one business day.
  • All items marked final sale are not eligible for return or exchange.  
  • Please check the tracking on your order to see if the item fits the return window before initiating a return.
How do I keep my Tenfold products looking brand new?
  • Avoid getting plated or brass jewelry wet, this includes our necklaces and charms from the charm bar.
  • For silver products, use a polishing cloth to keep original shine.
  • Our jewelry cleaner is amazing for keeping your fine jewelry and permanent jewelry sparkling!
Do I need an appointment for the charm bar or permanent jewelry?

Our charm bar is always available during our store hours. We are happy to help you create the charm necklace that tells your story!

We recommend you make an appointment for permanent jewelry, but we do accept walk-ins.