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FAQ

 

Products

Who makes Tenfold Collective products?

We make and curate our collections. 

We design and make our own line of leather teardrop earrings and beaded necklaces.   We use premium leather and 14K gold-filled or sterling silver hooks to craft our earrings.  Our wood beads are Taiwanese cheesewood which are hand-waxed and non-toxic. 

We also curate a collection with work from Artisans in Haiti, Vietnam, Kenya, Rwanda, Colombia, Nepal, India, Uganda and the USA. Many of these artisans use skills that have been passed down in their culture for generations. 

How do I keep my Tenfold products looking brand new?

  • Avoid getting your leather earrings wet and store them flat or hanging to avoid folding.  We recommend storing them in dry place away from perfumes, hairsprays, and household cleaners.  Store your jewelry outside of the bathroom and keep it clear from any water, makeup or hair products. Your favorite Tenfold jewelry should be the last thing you put on after getting ready for your day.
  • Silver - Use a polishing cloth to keep original shine.
  • Brass/Copper- These metals will patina quite beautifully over time. However, if you prefer them shiny, simply use an ultra fine brillo pad (#0000) to wipe away the tarnish. Or, you can soak them in a little lemon juice and sea salt and wipe them dry with a cotton ball. These metals can also turn your skin green depending on your own body chemistry and if you sweat while wearing them, so we suggest not wearing them to exercise. 

I lost one of my earrings!  Can I order just one?

In that leather is a natural material and changes with age, it is very hard to match an older worn earring to a brand new one!   However, we want to help and often can! Please reach out to us at hello@tenfold-collective.com to inquire about a replacement. 

I just received my order and not everything looks like the picture?

Our products are handmade using a variety of natural materials that vary in size, shape and color. We hope you will embrace the variations and love owning items that are as unique as you.

 

General

Where are you located?

Our headquarters is located in South Carolina.

Where did the name “Tenfold Collective” come from?

The word “tenfold” simply means 10 times as much. Creating a socially conscious business requires that we believe wholeheartedly that what is given away freely and without expectation would return tenfold. Tenfold is committed to giving back a portion of its profits to fight human trafficking and support organizations that support vulnerable women and youth.   When you shop with Tenfold you use your purchasing power to influence change both with our artisan partners and with the financial contributions Tenfold is able to make.   

What are brand partners?

The products we do not make are curated from either small women-owned businesses or business that empower artisans in other parts of the world, we call these companies brand partners.   Currently we have 16 brand partners and are always open to new collaborations!  

At the heart of who we are is the desire to provide for our families and live free, abundant lives.  When we focus in trade instead of aid we empower artisans with opportunity for dignified work.  This is rare in the developing world and is moving the needle on issues like poverty and child labor.  Our brand partners are paid fair living wages based on the cost of living in their country.     

What if I need to return or exchange an item?

Our goal at Tenfold is for you to be 100% satisfied with your purchase.  Items may be exchanged within 15 days of original purchase date so long as they are unworn and in resalable condition.  Returns can also be within 15 days, but shipping charges are non-refundable.  We do not provide return shipping for returns/exchanges.  If you are unable to find another item in our current stock to exchange, you will be issued a store credit.  Please email hello@tenfold-collective.com and a customer service representative will contact you within one business day.

Shipping

How long will it take for orders to ship and arrive?

We will process and package your order within 1-2 business days, excluding federal holidays, from South Carolina using USPS. 

Since shipment times vary depending on your location, every shipment is sent out with a tracking link that frequently updates the progress of the delivery. 

With USPS First Class packages, delivery times are 3 to 5 business days.

How much is shipping?

We charge $3 flat rate shipping, but if you spend $40 your items ship FREE!

Where do you ship?

Everywhere! Shipping rates vary of international shipping and will be automatically calculated online. Customer is responsible for any customs charges that are incurred.

My package says it was delivered but I can not find it, what can I do?

In these instances, packages have either been delivered to a nearby address or will show up on the following day. If the package does not appear in a day or two, please reach out to hello@tenfold-collective.com with your order number. 

Once a package leaves our warehouse, the postal carrier assumes responsibility to ensure that it is delivered timely and accurately. Tenfold does not assume responsibility for lost or stolen packages. 

Wholesale

What are your wholesale requirements?

You can apply for wholesale by contacting us at hello@tenfold-collective.com with the subject line WHOLESALE.  You must have a valid tax number to order wholesale.